ALTR (“ALTR,” “we,” “our,” or “us”) operates as a precision research-peptide brand. Due to the nature of research products, returns are strictly limited. This Return Policy explains the circumstances under which a return may be considered.
No General Returns or Refunds
All sales are final. ALTR does not offer refunds or accept returns once an order has been processed or dispatched, except in cases where products arrive damaged or incorrect.
Damaged or Incorrect Orders
If an order arrives damaged or incorrect, customers must notify ALTR within a reasonable timeframe after delivery. Supporting documentation, including photographs and order details, may be required to review the claim.
If the claim is approved, ALTR may, at its discretion:
- Provide a replacement product, or
- Offer an appropriate resolution based on the specific circumstances
Unauthorized returns will not be accepted.
Non-Returnable Items
Products intended for research use are non-returnable once delivered unless confirmed to be damaged or incorrect upon receipt. Opened, used, altered, or tampered products are not eligible for return under any circumstances.
Payment Considerations
In cases where a resolution involves reimbursement, it will be processed through the original payment method where possible. Processing timelines may vary depending on the payment provider.
Policy Changes
ALTR reserves the right to update this Return Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Information
For return-related inquiries, please contact:
ALTR
Toronto, Canada
Email: info@altrpeptides.com
